Order Confirmation & Custom Products
For all custom-sized products, a representative from Smart Guard Shutters may contact you within 1–2 business days after your order is submitted to review order details, confirm specifications, discuss any necessary changes, and provide estimated lead times.
If we are unable to confirm your order details within 3 business days, the order will be automatically canceled and must be resubmitted.
Once order details have been confirmed by phone with a Smart Guard Shutters representative, the order will be considered “confirmed” and placed into our production queue.
Standard/non-custom products such as remotes, hardware, motors, and accessories do not require order confirmation and may proceed directly into processing.
Order Cancellations
After an order has been confirmed, production scheduling and material procurement begin immediately.
If you need to cancel your order, cancellation requests must be submitted in writing within 24 hours of order confirmation.
- Orders canceled within 24 hours of confirmation are subject to a $50 administrative fee.
- Orders paid by credit or debit card will also have a 3% payment processing fee deducted from the refund amount.
- Due to the custom nature of our products, any order canceled after 24 hours from confirmation will be subject to a non-refundable 30% material restocking fee.
Order Changes & Modifications
Once an order has been submitted, any requested changes or modifications are subject to a $25 change fee, plus any additional costs associated with the requested changes.
Orders requiring modifications may be removed from the production schedule until all revised details and applicable fees have been finalized.
Refund Policy
Due to the custom-made nature of many of our products, all items are manufactured specifically to customer specifications.
As custom products cannot be resold, all sales are final once production has begun. We do not offer refunds, exchanges, or cancellations after production has started.
Non-custom products such as motors, remotes, and accessories may be returned within 30 days of delivery, provided the items are unopened, unused, and in original condition.
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
All returned products are inspected upon receipt. If a returned item shows signs of installation, use, damage, or has been opened, a restocking fee may apply equal to 30% of the product purchase price or $30, whichever is greater.
All electronic products are fully tested prior to leaving our facility. While defects are rare, any product determined to be defective will be handled in accordance with the applicable product warranty.
Pickup, Installation Scheduling & Storage Fees
Pickup orders must be collected within 7 business days after notification that the order is ready.
Installation orders must be scheduled within 30 days of notification that the order is ready for installation, unless otherwise agreed to in writing.
Orders not picked up or scheduled within these timeframes may incur a storage fee equal to 1% of the order total per week, which will be added to the final invoice.
Self-Install Orders
For self-installation orders, the customer is responsible for obtaining any required permits and inspections, if applicable, through their local building department.
Products should be installed by a licensed contractor or a knowledgeable homeowner familiar with proper installation procedures. Improper installation, misuse, or product alterations may void the product warranty.
Engineering Drawings & Installation Responsibility
Due to the variety of installation methods available for our products, Smart Guard Shutters provides Florida engineering/construction drawings for the purchased products only.
Customers are solely responsible for ensuring products are installed correctly and in compliance with all applicable local building codes and requirements.
Smart Guard Shutters does not provide site-specific installation instructions, engineering, or installation guidance for individual projects.
Product Finish & Cosmetic Variations
We make every effort to handle, package, transport, and install materials carefully to maintain product quality and appearance.
Minor scratches, scuffs, or cosmetic imperfections that do not affect product functionality or structural performance are considered normal and are not classified as defects.
If cosmetic damage is determined to be excessive, Smart Guard Shutters will evaluate the issue on a case-by-case basis and may repair or replace affected materials at its discretion.
Customer Maintenance Responsibility
The customer is responsible for all ongoing product maintenance, including but not limited to:
- Routine cleaning and lubrication
- Inspection of shutter components and anchors
- Verifying proper shutter operation prior to hurricane season
- Proper deployment of shutters when needed
Failure to properly maintain or deploy shutters may result in product malfunction or damage.
Smart Guard Shutters is not responsible for damages resulting from improper deployment, lack of maintenance, misuse, or failure to inspect the products regularly.
